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Hammer, Michael and James Champy. Re-engineering the Corporation: A Manifesto for Business Revolution. New York, NY: HarperBusiness, 1993.

*Hammer, Michael and Steven A Stanton. The Re-engineering Revolution: A Handbook. New York, NY: HarperBusiness, 1995.

Handy, Charles. Understanding Organizations. 4th ed. London, UK: Penguin Books, 1993.

Harrington, James H. Business Process Improvement. New York, NY: McGraw-Hill, 1991.

Morris, Daniel and Brandon, Joel. Re-engineering Your Business. New York, NY: McGraw-Hill, 1993.

*Pugh, DS, ed. Organization Theory: Selected Readings. London, UK: Penguin Books, 1984.

*Ricks, Betty R and Kay F Gow. Information Resource Management: A Records Systems Approach. 3d ed. Cincinnati, OH: South-Western Publishing, forthcoming.

Understanding Computers: An Overview for Records and Archives Staff

Derfler, Frank and Les Freed. How Networks Work. How It Works Series. Emeryville, CA: QUE Corp, 1998.

Gralla, Preston and Mina Reimer. How Intranets Work. How It Works Series. Emeryville, CA: QUE Corp, 1996.

*IDG Books. …for Dummies. Computer Book Series. Chicago, IL: IDG Books, various years.

This series of introductory books, called Word for Dummies, Windows 95 for Dummies, PCs for Dummies and The Internet for Dummies, explain computers in clear language, with practical examples and valuable illustrations. More information is available at http://www.dummies.com.

*Parsons, June Jamrich and Dan Oja. Computer Concepts. Cambridge, MA: Course Technology, 1999.

White, Ron. How Computers Work. How It Works Series. Emeryville, CA: QUE Corp, 1998.

This illustrated computer anatomy book is filled with basic, useful information on the workings of a computer and the advanced technology that is making the computer a part of everyday life.  This edition includes an updated CD-ROM that takes the reader inside the computer.

Automating Records Services

*ARMA International. Criteria for Developing/Evaluating Records Management Software. Prairie Village, KS: ARMA, 1994.

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