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Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.

Copyright © 2005 Pearson Education Canada Inc.

Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.

Copyright © 2005 Pearson Education Canada Inc.

Selecting – Interviewing Skills Summary

Review Job Description

Select appropriate questions

Be wary of local laws

Be wary of discriminating questions

Focus on job skills and ability to perform as needed

Use appropriate open and closed-ended questions (W5)

Make a comfortable environment for the interviewee

Describe the interview process

Close the interview allowing for questions from interviewee and description of next steps

Source: Based on D.A. DeCenzo and S.P. Robbins, Human Resource Management, 7th ed. (New York, Wiley: 2002, p. 200)

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