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Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.

Copyright © 2005 Pearson Education Canada Inc.

Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.

Copyright © 2005 Pearson Education Canada Inc.

Managing and Rewarding Performance

Performance Management System

A process establishing performance standards and appraising employee performance in order to arrive at objective HR decisions and to provide documentation in support of those decisions

Written Essays

Critical Incidents

Graphic Rating Scales

Behaviourally Anchored Rating Scales (BARS)

Multiperson Comparisons

Management by Objectives (MBO)

360-Degree Feedback

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