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Flexible Solutions, Inc. – GP Reports Viewer

92

CHAPTER 7: TROUBLESHOOTING AND REPORT CREATION TIPS

This chapter contains the following sections:

  • GP Reports Viewer Troubleshooting Tips

  • Crystal Reports Tips

GP REPORTS VIEWER TROUBLESHOOTING TIPS

GP Report Viewer crashes when printing a report

If GP Reports Viewer (and sometimes GP) crashes when you print a report, try the following:

  • Exit Dynamics GP.

  • Right click the GP shortcut and choose Run as administrator.

  • Test printing the report.

If printing the report now works:

  • Exit Dynamics GP.

  • Launch GP again without choosing the administrator option.

  • Test printing the report again. In most cases reports will now print correctly with no error.

If these steps do not work, it may indicate that there is an issue with the GP Reports Viewer installation and the next step would typically be to uninstall and reinstall GP Reports Viewer while logged into the computer as the local administrator (built-in account for administering the computer/domain).

GP Report Viewer gives an error that it is not registered

Verify that you have proper registration keys for your version of GP Reports Viewer. Navigate to GP >> Tools >> GP Reports Viewer >> Registration and confirm that the Registration Status says Registered. If it does not, or if there are any errors on the window, please email a screenshot to our sales team and we will help determine correct registration keys.

Email is generated using GP Reports Viewer, but the document does not have any data

This is typically caused by not having the required parameters or the right record selection formula in the Crystal or SSRS report. Please refer to the sections on Modifying a Report for Use with Sales Order Processing and Modifying a Report for Use with Purchase Order Processing for details on how to set up parameters to work with GP Reports Viewer. Note that if you had versions of GP Reports Viewer prior to build 56 installed and reports set up for them, you will need to add additional parameters to your reports for the changed made in build 56.

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