Flexible Solutions, Inc. – GP Reports Viewer
CHAPTER 8: SUPPORT RESOURCES
This chapter contains the following sections:
Before calling for support
Frequently asked questions
Support contact information
BEFORE CALLING FOR SUPPORT
Below are some questions that may help to isolate the cause of the problem when troubleshooting:
Are the results the same when logged into GP as another user on the same computer?
Are the results the same when logged into GP as the same user on a different computer?
Are the results the same when logged into GP as ‘sa’?
Are the results the same in all GP companies?
Are the results the same when logged into Windows as a user in the local administrators group?
Are the results the same when logged into Windows as the local administrator (built-in account for administering the computer/domain)?
If printing a report is not working, are the results the same the same when choosing to print to screen only, instead of choosing printer or export?
Please be sure to capture a screenshot or the exact wording of the error message you receive when planning to contact your GP Partner or Flexible Solutions for support.
FREQUENTLY ASKED QUESTIONS
If I install and set up GP Reports Viewer using and use trial registration keys, do I need to re- install or re-set up once I have permanent registration keys?
You will not have to reinstall or re-set up anything in GP Reports Viewer – simply enter your permanent registration keys and you can continue printing your reports.
I am planning on installing a new service pack for Dynamics GP or SQL Server, do I need a service pack for GP Reports Viewer?
Typically new service packs for GP or SQL do not require any changes to GP Reports Viewer. While the GP Reports Viewer version must match the Dynamics GP version, applying a GP or SQL service pack should not cause any issues for GP Reports Viewer. The only exception to this so far is Dynamics GP 2010 R2/SP 2, which requires build 55 or later of GP Reports Viewer for GP 2010. We recommend making backups of all data and reports prior to applying new service packs and, if at all possible, testing service packs prior to installing them in a production environment.