Treatment by customers/the public
No response = 9
Table 13: Dislikes about the Job: Hotel and Hospitality Workers
What don’t you like about your j
worked beyond her shift with no pay and recently had 2-hours worth of wages docked as she was late for work due to a hospital appointment.
Such dissatisfaction was often related to the worsening of working conditions that resulted from a change of employer. When the hotel for which she worked changed hands, for example, Josephine (from the Philippines) found her working conditions deteriorated. As she said: ‘[The new owner] is so mean … [They are always] pushing us to do more … They want one person to do three jobs…. [But] everyone is afraid of him'
Despite having the highest level of union membership of all the sectors (a product perhaps of the fact that some of the interviewees were contacted through union representatives), only a little over one third of respondents were members of a trade union - most commonly the T&G. Also, only 18% of respondents claimed that they were active in faith organisations.