What don’t you like about your job?
Treatment by clients
No response = 13
Table 15: Dislikes about the Job: Care Workers
The reasons workers gave for moving to the UK also differed from the other sectors, with most reporting a desire to pursue education or to be with family or friends. Indeed, workers in this sector were the most highly educated. All had received an education in their home countries and in contrast to other sectors, a majority (63%) had received a tertiary level academic education, with one quarter holding vocational or professional qualifications, and a over a third (39%) having formal academic qualifications, acquired prior to coming to the UK. 45% of respondents had also acquired further qualifications since arriving in Britain. For instance, Mawuli claimed he had received a first degree in Nigeria, but had also received many qualifications in the UK, including an MA and MBA.
As a result, perhaps, care workers were especially likely to express frustration that their current job did not reflect their level of qualifications. For example, Eyi from Nigeria claimed she had acquired a philosophy degree and stated, ‘It can be disgusting. Helping people to go to the toilet and most people insult you and devalue you. With my degree I feel I shouldn’t be doing this kind of work.’
One in four workers were unionised in this sector with UNISON accounting for the highest proportion of union members. Again, however, these figures are likely to be inflated by the fact that UNISON provided some of the access to workers in this sector. 45% of respondents stated they were active in faith organisations.