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We are very grateful for financial support for this project from the Economic and Social Research Council (ESRC), the Greater London Authority (GLA), Oxfam, Queen Mary, University of London and UNISON. This assistance was facilitated by John Ross, Catherine May, Jaap van der Meer and Deborah Littman. Many thanks to you all. The project was conceived by Neil Jameson, Catherine Howarth and Deborah Littman from London Citizens and the research was designed and directed by the authors at Queen Mary, University of London. The research formed part of a larger ESRC-funded research project entitled ‘Global Cities at Work: migrant workers in low paid employment in London’, which is running until 2008.

During July 2005 London Citizens employed eleven researchers, mainly undergraduate and postgraduate students, to work on this project. We would thus like to acknowledge and thank Nana Adu-Kwapong, Alana Bates, Elaine Ho, Catherine Finney, Ciara Silke, Marisol Reyes, Tracey McAndrews, Kombo Lovemore, Amir Malik, Mohammed Ali, and Anna Majcherek who did a fantastic job in contacting and interviewing workers employed in low paid jobs in London. The quality and scale of the data collected is down to their hard work and enthusiasm. We would also like to thank Andrew Crossley, Jordan Estevao, Matthew Bolton, Neil Jameson and Catherine Howarth, at London Citizens, for their contribution and support throughout the Summer Academy.

We also worked very closely with a number of representatives from trade unions in London during the course of the project and are very grateful for both practical and political support from Paul Davies and Hugh O’Shea from the Transport and General Workers’ Union (T&G), Glenroy Watson from the Rail, Maritime and Transport union (RMT), Greg Thomson and Tanya Palmer from UNISON and Tahir Bhatti and Hiten Vaidya from Britain's General Union (GMB). Many thanks to everyone who made this research possible, and not least, the workers who were willing to take part and tell us about their conditions of work.

Thanks to Kelly Burrows for designing the cover and Philip Wolmuth for the cover photography.


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