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Customer Satisfaction Survey

Higher customer satisfaction despite the difficult economic background

  • Overall customer satisfaction improved from 2.3 in 2008 to 2.2 in 2009 ( scale from 1 = totally

satisfied to 6 = totally unsatisfied)

  • Expertise and reliability most important values clients appreciate

  • Above IT industry average regarding price-performance proposition

  • Service delivery and the availability of S&T’s contact persons rated as exceptionally high

  • S&T’s new offering portfolio and strategic focus areas are well received by clients

  • S&T’s positioning as a Business Innovation and Transformation Partner (BITP) corresponds with the

investment priorities of the customers, encompassing:

IT Strategy and Processes

Security, Network and Connectivity Solutions

Storage Solutions

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