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Capital Needs Inventory - page 14 / 100

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12 Capital Needs Inventory

GOAL: Deliver Quality Service

Objective

Definition

Improve reliability of service

Maintenance and replacement of capital assets to minimize disruptions and subsequent delays.

Deliver transit service according to service and operating plans.

Increase service and capacity to relieve over- crowding and meet future demand

Targeted capacity expansion investments and service adjustments to relieve overcrowding and to promote regional ridership growth.

Maximize rider satisfac- tion through convenient and comfortable services and facilities that are in good condition and are easy to navigate

Investments that address our riders’ day-to-day total experience on Metro. Provision of customer service for all aspects of their trip. Facility and vehicle improvements that ease the use of Metro services and improve asset condition and ride quality. “experience once on the system”

Enhance mobility by improving access to and linkages between trans- portation options

Provide regional leadership to increase the at- tractiveness of transit services through facility en- hancements, improved accessibility, equipment upgrades, service adjustments, and seamless con- nectivity between travel modes, including other transportation systems and pedestrian/bicycle facilities. “getting riders onto the system”

GOAL: Use Every Resource Wisely

Objective

Definition

Manage resources efficiently

Business and technology infrastructure invest- ments that improve efficiencies. Strategic invest-

ments that rehabilitate, reconstruct or replace assets based on life cycle data, conditions and usage. Assets include facilities, structures, vehicles, operational systems, equipment and technological infrastructure.

Target investments that re- duce operating costs and / or generate revenue

Tactical investments that reduce operating costs through resource efficiencies, lower staffing

requirements, or reduced maintenance needs. In- vestments that increase asset revenue generation.

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