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Asset Category: Systems and Technology

Service

Enterprise

Internal

Regional

Enterprise

Oriented

Information

WMATA

Government

Web

Metro’s Information Technology Capability Pyramid as of FY 2010

Goal 4: Enterprise-Wide Services & Information

Property & Facilities M a n a g e m e n t Customer A p p l i c a Human t i o n s A p p l Rail Financial Bus i c a t i o n s A p p l i c a t i o n s R e s o u r c e s A p p l i c a t i o n s S e r v i c e A p p l i c a t i o n s A p p l i c a t i o n s

Applications

Architecture

Management Interoperability Interoperability Goal 3: Enterprise-Wide Applications

The highly visible elements of Metro’s infrastructure are its trains, buses and vans that move customers to destinations throughout the region 365 days a year. Working behind the scenes is Metro’s business and technology infrastructure that provides critical sup- port to transit operations. Some of Metro’s technol- ogy systems, software and equipment go unnoticed

by customers, but without them, transit operations

would be severely hampered.

Fleet Management

Procurement

Public Safety

Applications

Applications

Applications

Transit Scheduling Asset Management

Applications

Applications

Goal 2: Foundation of InformationTechnology Infrastructures

Using Metrobus as an example, software and

communication equipment enable staff to schedule buses, distribute information to the

IT/Network Operations Center

Wireless Communications

Email Messaging

Network Modernization

Telecommuni- cations

Wide Area Network

Voice Radio Communications

Enterprise IT Security

Seat Management & Enterprise Licensing

Geographic Information Systems

Data Center Operations & Consolidation

Data Warehousing

E-Government Infrastructure

Document Management

public (printed timetables, web, telephone and smart phones), collect fares and data about the number of passengers traveling on particular lines, assign bus operators to routes, monitor performance, track new and/or relo- cated bus stops, store employee records,

along with numerous other functions.

Goal 1: Establishment of Information Technology Operations

Strategic Planning (Business & IT)

Management Infrastructure

Enterprise

Business Process

Architecture

Re-engineering

IT Budget Planning

Procurement Policies & Procedures

An extensive technology infrastructure is also in place for Metrorail and MetroAc- cess. For example, as MetroAccess riders

Needs Signicant Improvement

Progress Made, Still Needs Improvement

Working Well

The above figure illustrates the status of information technology systems beginning in FY 2011, identifying those systems that still require investment.

call into Metro’s call center to request a ride, software is used to track eligibil- ity, schedule trips and identify routes. Technology also helps Metro monitor

the condition of its physical infrastructure and plan for maintenance and re-

$ 2 4 . 1

$ 2 5 . 3

p a i r s . F o r e x a m p l e , M e t r o b u s u s e s s o f t w a r e t o m o n i t o r

Performance – Systems and Technology Needs by Project Type ($731.9 Million)

Operations Support Software

$426.0

$256.5

maintenance for each of its approximately 1,500 buses and Metrorail’s track inspectors use soft- ware to record and monitor the condition of the rail. Investment in these systems is discussed under Operations Support Software.

Business Support Software and Equipment

Power Systems Upgrades - Rail

Rail Fare Equipment

YOE, $ Millions

Metro’s systems and technology capital needs extend to the corporate and financial management of the agency (see Business Support Software and Equipment). Needed system and technology invest- ments also include Power System Upgrades – Rail and Rail

Fare Equipment. Metro’s Performance - System and Technology needs fall into four main project types and total $731.9 million over the next 10 years (see figure at left). A brief description of each project type follows.

42 Capital Needs Inventory

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