Asset Category: Passenger Facilities
Passenger facilities refer to the 86 rail stations used by over 220 million customers in FY 2009. Metro’s rail stations are iconic in design and structure and provide for a pleasant and unique passenger experience. However, 38% (33 stations) are between 20 and 30 years old, and 32% (28 stations) are over 30 years old. These stations are in need of consistent investment to maintain their safe functionality.
Maintenance of the rail stations falls under Metro’s Station Enhancement program, an in-house program that conducts a range of rehabilitation work to help restore the stations to its original character. Taking one architectural feature of the sta- tions as an example, Metro maintains over 2.4 million square feet of paver tiles on mezzanines and platforms, which is equivalent to over 15 dual lane roadway
miles. Regular cleaning and repair of the stations will preserve the value of these assets, improve customer perception of the system, and identify and address any
potential safety concerns. Well maintained stations are a part of Metro’s overall
service delivery package.
Metrorail Stations by Age
Within Metro’s rail stations, 236 elevators and 588 escalators provide vital transportation linkages to dis- abled and elderly passengers throughout the region. Metro is also responsible for maintaining 39 elevators at its support facilities. To keep elevator and escala- tor facilities available and reliable, Metro conducts regular maintenance throughout the system and upgrades the safety standards of existing equipment. Preventing outages reduces the need for shuttle bus service, which is an inconvenience to passengers and increases Metro’s operating costs. When outages do occur, Metro communicates with customers through passenger information displays at stations, station an- nouncements, email and text message alerts, website announcements and signs.
Over 30 years
Metro’s vehicle-related passenger facilities include 21 parking garages, 29 surface lots with approximately 58,000 park-and-ride and 3,500-metered Kiss-and-Ride spaces, 6 access roads and 51 bus loops. Metro’s parking garages range in age
from 3 years old to 40 years old. Metro parking garages are deteriorating due to ex- posure to the elements and to a lack of a capitally-funded preventive maintenance program. Currently, the parking garages do not have a preventive maintenance
p r o g r a m , a n d u n d e r g o a m i n o r r e h a b i l i t a t i o n e v e r y 7 y e a r s a n d a m a j o r r e h a b i l i t a -
tion every 15 years. A capital maintenance program would extend the life of park- ing garages and reduce rehabilitation costs by 30 to 50%. Bus loops and access roads have been used for more than 30 years as well. Metro needs to conduct preventive maintenance work to extend the useful life of vehicle-related assets and
Investment Category: Performance 49