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Additional buses and bus garages are needed to ac- commodate future ridership growth, avoid overcrowding and maintain the expanded fleet.

FY 2011 - 2020 Customer/Demand Needs by Asset Category ($3.8 Billion)

$34.9 1%

$355.6 10%





$1,056.7 27%

YOE, $ Millions Passenger Facilities

Fleet Maintenance Facilities

Vehicles/Vehicle Parts

Systems and Technology

Support Facilities

Demand for MetroAccess has recently grown signifi- cantly and is expected to continue over the next ten years.

68 Capital Needs Inventory

In FY 2009, Metrobus ridership averaged 440,000 trips daily. Metrobus is pro- jected to expand to 510,000 average daily trips by 2020. Additional buses and bus

garages are needed to accommodate future ridership growth, avoid overcrowding and maintain the expanded fleet. Metro plans to focus the purchase of new buses on priority corridors that serve the greatest concentration of riders. Runningway improvements on priority corridors increase the average speed of buses up to 30% not only saving Metro capital and operating expenses, but also improving pas-

senger travel times. However, success of these priority corridors is dependent on partnerships with Maryland, the District of Columbia and Virginia. Through these

partnerships, signal and road improvements need to be implemented to result in

efficient and effective priority corridors.

Demand for MetroAccess has recently grown significantly and is expected to con- tinue over the next ten years. In FY 2009, 2.1 million passenger trips were taken on MetroAccess. By 2020, ridership is anticipated to grow to 4.5 million trips (112%) as the population ages and riders switch to MetroAccess from other providers. To accommodate growing ridership, additional MetroAccess vehicles and garages

are needed. This will reduce leasing costs and ensure that garages are located so that deadheading costs are reduced.

Metro consistently works to improve the rider’s experience on the transit system a n d r e s p o n d t o c u s t o m e r s e r v i c e r e q u e s t s . O v e r t h e n e x t t e n y e a r s , M e t r o p l a n s t o

enhance its passenger facilities, vehicles and technologies to ease the use of Metro

services and improve ride quality. Examples range from new farecard vending machines that distribute SmarTrip cards (permanent, rechargeable farecards that operate like credit cards) to Metrobus enhancements such as on-board cameras and automatic vehicle location equipment. Customer/Demand needs also includes investments that provide information to customers regarding various aspects of their trips. For example, Metro plans to upgrade the www.wmata.com website to encourage increased rider interaction and information sharing.

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