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Business Fifth Canadian edition,  Griffin, Ebert & Starke

     © 2005 Pearson Education Canada Inc.

Conflict Resolution Methods

Mediation

appoint a third-party conciliator to recommend a solution

has no legal authority to enforce the recommendation

Arbitration

appoint a third-party to devise and impose a solution

has legal authority to do so

arbitration may be voluntary or compulsory

essential services like fire and police protection

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