The City currently pays OMI in excess of $1.6 million per month. Understanding what services are provided is paramount, thus the need for a public outreach and education program. According to Appendix 14 Section 4.0:
The Company shall develop and implement, during the Term of this Service Contract, a public outreach and education campaign designed to inform customers generally about the scope, nature and extent of the City’s operations. The public outreach and education shall be subject to the review and approval of the City. The Company’s plan for this shall be developed in accordance with the requirements of Appendix 6 and shall be submitted within 180 days of the Commencement Date.
During the Contract year public outreach reported three separate tours of University of Pacific students.
OMI has provided no campaign to reach out to the Stockton residents and educate them on services available as part of their utility fees, including who to call when there is a problem regarding their water related utility services.