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Contents

WELCOME ...................................................................................................................................... 3 GETTING STARTED....................................................................................................................... 4 Setting Up Your Videoconferencing Services.............................................................................. 4 Site Testing and Verification ........................................................................................................ 4 SCHEDULING A VIDEOCONFERENCE ........................................................................................ 5 Schedule Your Conference.......................................................................................................... 5 Provide Meeting Details ............................................................................................................... 5 Verify the Accuracy of Meeting Details ........................................................................................ 6 Changing Plans............................................................................................................................ 6 Emergency Meetings ................................................................................................................... 6 Canceling a Videoconference ...................................................................................................... 6 INTERACTIVE WEB RESERVATIONS QUICK REFERENCE GUIDE .......................................... 7 Making Reservations ................................................................................................................... 7 Accessing and Using Interactive Web Reservations ................................................................... 7 Information needed to schedule a videoconference. ................................................................... 7 TROUBLESHOOTING .................................................................................................................... 8 Self-Help Technical Remedies..................................................................................................... 8 Connection Problems................................................................................................................... 8 Audio Problems............................................................................................................................ 8 Professional Troubleshooting ...................................................................................................... 8 Troubleshooting Initiation............................................................................................................. 9 GENERAL MEETING TIPS ........................................................................................................... 10 Tips for Successful Videoconferencing...................................................................................... 10 Gather Technical Information in Advance.................................................................................. 10 Provide Meeting Details to All Participants ................................................................................ 10 Design a Video-Friendly Room .................................................................................................. 10 Dress for Success...................................................................................................................... 10 Do Your Homework.................................................................................................................... 10 KEY PHONE NUMBERS............................................................................................................... 11

Global Crossing Videoconferencing User Guide - 2010

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