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WELCOME

We’re delighted you’ve chosen Global Crossing for your videoconferencing needs. Global Crossing is a full-service conferencing solution provider offering automated and operator-assisted audio conferencing, videoconferencing and Web conferencing services, backed by the industry’s best redundancy protection and disaster recovery systems.

Our goal is to provide you with videoconferencing solutions that will enhance your productivity, promote efficiency and improve performance throughout your organization. By applying the power and performance of our global converged IP network and MPLS IP VPN capabilities you gain improved quality of service and associated cost benefits detailed below.

Now High-Definition Ready For customers equipped today with HD endpoint technology, our bridging infrastructure and unique global IP network supports high-definition video’s high data transmission rates, giving you a rich audio and video experience.

IP Video + High-Quality IP Video Transport = Better, More Economical Experience Global Crossing has moved to the forefront of the IP video revolution leveraging our best-in- class MPLS-based converged IP network to provide you both managed IP videoconferencing services and high-quality IP video transport over our IP VPN infrastructure, offering greater flexibility, ease of use and lower cost. We also provide essentially cost-free ―on-net‖ transmission of high-quality video, point to point, within the global enterprise equipped with Global Crossing IP VPN service.

Extend Useful Life of ISDN-based Videoconferencing Equipment, Save Money We’ve also pioneered ways of using our worldwide IP network to carry ISDN video traffic, in addition to conferencing IP and ISDN endpoint devices together seamlessly. Our iVideoconferencing service lets customers using ISDN networks gain the benefits of IP videoconferencing crisp audio and video, reliability, and cost savings while keeping their existing equipment and network. These innovations significantly increase convenience and lower total cost of videoconferencing for our customers, extending the useful lifespan of ISDN video equipment and letting customers migrate to IP at their own pace.

Make your own reservations using our convenient online system You will find that Global Crossing videoconferencing is both feature-rich and designed to enable you to set-up and conduct face-to-face meetings across town or around the world with ease and efficiency. Global Crossing’s Interactive Web Reservation (IWR) system is a comprehensive, secure, and flexible, administrative tool that gives you all the information you need to easily plan, schedule and manage your meetings.

Fully Manage Videoconference Experience from Scheduling to Post-conference Experience matters and Global Crossing is here to help you from the initial scheduling to post- conference wrap-up, ensuring a high-quality video experience while eliminating unnecessary stress and concern. We have conducted hundreds of thousands of multipoint videoconferences for some of the most successful and fast-paced companies in the world. And we’re still leading the way with new enhanced technology and service offerings.

Round The Clock Customer Care Should you need assistance, our Customer Care center is available 24 hours a day with support in multiple languages.

We, at Global Crossing, look forward to helping you make the most of your business communications, connecting your world through videoconferencing to grow your business.

Global Crossing Videoconferencing User Guide - 2010

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