Troubleshooting Initiation If a site in your conference does not connect to the meeting during the scheduled setup time, a Global Crossing operator will call the site and verify all equipment settings and technical details. If the connection is not made immediately, the operator will initiate additional troubleshooting procedures.
If your site dialed into the meeting, the operator will verify the number dialed.
If Global Crossing dialed out to your location to initiate the meeting, the operator will verify the number we dialed.
The operator will verify the scheduled data rate of the meeting.
The operator will provide another video number to dial. If your site still cannot make a connection, the operator will walk you step-by-step through a terminal/codec reboot. After the reboot, the operator will dial your site again to make a connection or have you attempt to dial into the bridge.
If a connection cannot be made, the operator will attempt to connect your site using an alternate carrier as well as an alternate datarate.
If after all of these steps you are still unable to make a video connection, the operator will provide you with a telephone add-on number that will enable your site to join the videoconference via an audio-only connection.
Please call 800-395-4396 in the U.S., 0800-496-5678 in the U.K. or 800-575-3999 in Canada and follow the prompts if you need assistance with your videoconference.
Global Crossing Videoconferencing User Guide - 2010