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Troubleshooting Initiation If a site in your conference does not connect to the meeting during the scheduled setup time, a Global Crossing operator will call the site and verify all equipment settings and technical details. If the connection is not made immediately, the operator will initiate additional troubleshooting procedures.

  • If your site dialed into the meeting, the operator will verify the number dialed.

  • If Global Crossing dialed out to your location to initiate the meeting, the operator will verify the number we dialed.

  • The operator will verify the scheduled data rate of the meeting.

  • The operator will provide another video number to dial. If your site still cannot make a connection, the operator will walk you step-by-step through a terminal/codec reboot. After the reboot, the operator will dial your site again to make a connection or have you attempt to dial into the bridge.

  • If a connection cannot be made, the operator will attempt to connect your site using an alternate carrier as well as an alternate datarate.

  • If after all of these steps you are still unable to make a video connection, the operator will provide you with a telephone add-on number that will enable your site to join the videoconference via an audio-only connection.

Please call 800-395-4396 in the U.S., 0800-496-5678 in the U.K. or 800-575-3999 in Canada and follow the prompts if you need assistance with your videoconference.

Global Crossing Videoconferencing User Guide - 2010


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