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Hawkeye Security Solutions www.hawkeyesecuritysolutions.com

Contractor shall provide monthly invoices consistent with Hawkeye’s requirements.

Contractor shall respond as necessary to accommodate additional duty hours as may be requested by Hawkeye.

Section V INSTRUCTIONS TO BIDDERS Bidder is to address the following in the response. Please include the text of each section followed by your response..

1 Company History and Organization Provide a brief company history, mission statement and organizational summary. Explain ownership (private or public) and include brief biographical information regarding the personnel who would be directly responsible for the management and local supervision of this project.

2 Management Approach Describe in detail how your firm will be organized to manage this project. Indicate by position or title the person who will have the overall responsibility for the Hawkeye account. Indicate the support staff available to this project manager by function. Bidder must supply an Organization Chart depicting the structure of the local servicing office and regional support.

3 Personnel Selection Process Describe how recruitment and selection of security officers is accomplished. All personnel and supervision provided under this RFP must be thoroughly trained, experienced, and qualified to perform the work to which they are assigned. Bidder shall have a documented employment process which shall include application, interview, drug testing and background check phases. A written description of the Bidder’s employment training process and qualifications is to be included in the response.

4 Retention of Personnel Describe methods and initiatives designed to promote employee retention.

5 Total Quality Management Program Outline administrative controls, plans and processes to monitor and assure contract compliance of security services. Include methods of quality control, contract administration, audits, management inspection programs, conduct and job performance standards, corrective action planning, and follow-up reporting.

6 Cost Proposal and Invoicing Provide billing rates for each of the following:

  • o

    Console Operator

    • o

      Shift Supervisor

    • o

      Account Manager

    • o

      Include overtime policies, holiday policies and rates.

    • o

      Propose invoicing frequency and procedures and applicable discounts. All invoices will clearly identify applicable job site coding in order to associate Contractor's actual costs with Hawkeye job site or job codes. Explain how discounts will be applied for different payment terms.

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