guardian or provider who can verify the client's well being and whether services are being provided according to the written plan.
The frequency, mode of contact, and person being contacted must be identified in the plan and must meet client needs;
Case Managers must have face-to-face contact with each client at least every month;
Case Managers must include on the plan what the client, families, and providers should do in emergency or crisis situations.
Qualified Case Manager. Qualifications of the case manager shall be verified through written documentation of work experience, education and classroom instruction. Case Managers shall meet the following standards:
Substance Use Disorders Case Managers must be qualified professionals as defined in IDAPA 16.06.03 or have a minimum of a bachelor’s degree in a human services field from a nationally accredited university or college
All case managers must have at lease six (6) months’, or 1,040 hours of supervised experience working with the population they will be serving and must be supervised by a qualified clinical supervisor. Experience must be documented and may include counseling practicum hours conducted in a state certified/approved treatment facility and under the supervision of a Case Management Supervisor.
Substance Use Disorders Case Managers must participate in “Essentials of Case Management” training prior to providing state-funded case management services.
Case Management Supervision. Substance Use Disorder case managers shall be supervised by a qualified case management supervisor.
Case Management agencies must provide and document, at least one (1) hour of case management supervision per month to qualified case managers employed by the agency.
All case management supervision must be documented and include, at a minimum, the topics discussed, duration of each session, whether the supervision was to an individual or group, and the signature and credentials of the individual conducting the supervision.
Case Management Supervisor Qualifications. Case Management Supervisors must have a Master's degree in a human services field and one (1) year experience with the population (substance use disorders) for whom they will be supervising services. For supervisors of Case Management for clients with Substance Use Disorders, this experience must be in a substance use service setting.
Client Record. Case Management providers must maintain records that contain documentation describing the services provided, review of the continued need for Case Management, and progress toward each Case Management goal.
All active records must be immediately available to State or State-contracted auditors.