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Client choice is assured through offering an array of services from which the client may make choices.

Case management services are accessible to the client, family, guardian, and others associated with the client.  Contacts with clients receiving case management services must take place in settings (clinic or home) and at times most convenient to them.

Case management services are community-based and address the client’s needs holistically.

Case management services are culturally appropriate.

Case management services are provided in an efficient and effective manner with accountability for client outcomes.

CASE MANAGEMENT - DEFINITIONS.

Agency. An agency is a business entity that provides Case Management and includes at least a supervisor and a case manager.

Case Management. Case Management services are assessing, planning, linking, coordinating, monitoring, and advocating for clients and their families to ensure that multiple services, designed to meet their needs for care, are delivered in a coordinated and therapeutic manner to meet the goals of treatment outcomes. There are three levels of Case Management recognized within these standards (italicized words are defined within this section):

Levels

Staff Qualifications

Duties

Criteria for level

other

Clinical Case Management

Master’s Degree, or higher, in Human Services (or related field).

Completes diagnostic assessments (if trained and certified on the GAIN-I and/or the Common Assessment Tool) and service plan development. Provides linkage, coordination, monitoring, and advocacy. Crisis services available as needed.

Considered to have intense needs in multiple domains.

Crisis services needed.

Weekly face to face visits. Telephone contact weekly or as needed.

Recommended Caseload: 15-30

Intensive Case Management

Mental Health - Bachelor’s Degree,

Completes assessments (if trained and

Considered to have moderate symptoms in at

Twice-monthly face to face visits Telephone contact

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