Dry Stone Wall Construction for Landscaping & Construction Professionals HOME 009 • 1 session
CRN 25309 SEC 51 9:30 a.m.-4:00 p.m.
Add to your company’s line of services by offering a living New England tradition of heritage, craft and culture that brings additional value and style to a piece of property. Learn techniques and secrets of beautiful mortar-less field stone walls and more. Covers the basic tools, styles, foundations, and stone types. Put knowledge to work by tearing down and rebuilding a stone wall during class so you can build your own stone walls and more. Bring work gloves, eye protection, lunch and water. Noted Westfield stone mason Kenn Kaminski has worked throughout the US and Europe on large estate projects. Class meets at Stanley Park in Westfield. Please use en- trance on Western Avenue, meet at the tennis courts. Non-credit tuition: $149
$Cash$ in with a Successful Home-Based Business • BUSN 002 • 1 session
CRN 25005 SEC 51 6:00 p.m.-8:00 p.m.
Tired of working for someone else? Do you need to make more money? Turn your talents and hobbies into a profitable home business! You’ll learn about more than 100 home business ideas, mandatory legal documentation, how to market your business, how to take tax deductions (including this workshop!) and free future Q & A opportunities. LeeAnne Krusemark is an author, business owner, and adjunct lecturer at more than 200 colleges. Non-credit tuition: $64
Make $ with a Typing/Word Processing Business • BUSN 003 • 1 session
CRN 25006 SEC 51 8:01 p.m.-9:00 p.m.
If you can type, you can make money at home using your word processor or computer. After finishing $Cash$ in with a Successful Home-based Business you’ll discover the secrets to profits in the typing/ word processing business. Have the freedom to be your own boss, set your own hours, and make more money than you ever did before by attending this workshop. Instructor: LeeAnne Krusemark. Materials fee: $10 payable to instructor at first class. Non-credit tuition: $39
Getting Paid to Talk • CRER 003 • 1 session
6:30 p.m.-9:00 p.m.
This exciting class will explore numerous aspects of voice over work for television, film, radio, audio books, documentaries and the internet in your area. We will cover all the basics, including how to prepare the all - important demo, how to be successful and earn great income in this exciting field. Students will have the opportunity to ask questions and to hear examples of demos recorded by professional voice actors. Non-credit tuition: $65
Customer Service Culture • TRNG 002 W CRN 25306 SEC 51 9:00 a.m.-12:00 p.m. Jun 29
By delivering outstanding customer service, you build customer loyalty and its associated feelings of trust and confidence. Those feelings, in turn, inspire customer actions with clear benefits. This program is designed to help participants develop the mindset of stellar customer service by identifying behav- iors that build strong customer relationships. This program allows participants to learn a range of skills foundational, situational, supportive, organizational, and strategic – in the most effective and efficient way possible. Non-credit tuition: $79
Become a Professional Bartender (20 hrs) FOOD 002 • 4 sessions
CRN 25035 SEC 51 10:00 a.m.-3:00 p.m.
Everything you need to work as a professional bar- tender. Learn to mix a proper drink, types of liquors and mixes, glassware, bar tools, garnishes, beer and wine essentials, handling customers, and ethical professional, and legal issues. Learn over 100 classic and trendy drink recipes. Receive a textbook covering all classroom topics, recipes, illustrations, a drink reference card, and a DVD. Course includes nationally recognized TIPS certification. For detailed description visit www.bpsbartending.com. No one under 18 admit- ted; positive ID required. Instructor: Dan Zunitch. $20 materials fee payable to instructor at first class. Non-credit tuition: $239
American Management Association University Program
The following courses are part of AMA Management Certificate Program at Holyoke Community College. Complete any five of the following courses at HCC and receive the internationally recognized AMA Management Certificate
ABCs of Management
Effective Leadership Skills for Managers
Essentials of Supervision
Effective Communication Skills for Managers
Managing and Resolving Conflict
Planning and Conducting Productive Performance
Understanding Human Behavior
How to Deliver Winning Presentations
Managing Multiple Priorities
Fundamentals of Finance & Accounting for Non-
Effective Team Building
Delivering “Knock Your Socks Off” Customer
Service Costs: $325 per course, $1625 for the certificate. Dis- counts are available to employees of organizations that belong to the HCC Corporate College Program. For more information, call 413-552-2086
AMA - ABC’s of Management • CWD501 4 sessions CRN 25231 SEC 64 Jun 1-Jun 22 W 8:00 a.m.-12:00 noon
Recommended as a “foundation course” for current and soon-to-be managers. Improves performance in planning, organizing, staffing, directing, and control- ling. Analyze your job; spot your weaknesses. Learn motivation, delegation, and time management. Non-credit tuition: $325
AMA - Leadership Skills for Managers CWD505 • 4 sessions CRN 25136 SEC 64 Jul 6-Jul 27 W 8:00 a.m.-12:00 noon
Delivers the knowledge, skills, and guidance manag- ers require to become leaders in today’s workplace. Visionary, entrepreneur, mentor, motivator, change agent, and team builder—successful managers have to do it all. Non-credit tuition: $325
AMA - Managing and Resolving Conflict CWD511 • 4 sessions CRN 25135 SEC 64 Aug 3-Aug 24 W 8:00 a.m.-12:00 noon
Strategies, tactics and insights you need to gain control of tough conflict situations. Spot potential interpersonal conflicts—and defuse them before they flare up. Transform conflict into a positive, productive force. Non-credit tuition: $325
AMA - Communication Skills for Managers CWD507 • 5 sessions CRN 25230 SEC 67 Jun 7-Jul 5 T 6:00 p.m.-9:00 p.m.
Communication is the critical core competency for successful managers at all levels and in all industries. Learn to get the message across clearly, directly, and effectively—written, spoken, in person, or via e-mail. Non-credit tuition: $325
REGISTER BY PHONE: (413) 538-5815; BY FAX: (413) 552-2745
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