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Simulations

1)

Behaviorally-based (e.g., flight simulator training, police officer training)

Computer-based, physical equipment

Permits practice and the introduction of events, obstacles, situations

Saves training time

Allows the review and evaluation of performance

2)  Role Playing (individual or group)

Types of training include assertiveness, conflict resolution (e.g., customer complaints), sales approaches

Evaluate performance and provide feedback

Actual behavior and performance assessment can be unstructured

3)  Simulation Exercises (e.g., Assessment Center-type)

4)  Behavior Role Modeling

Observe proper behavior

Perform behavior

Receive feedback regarding performance of behavior

Receive reinforcement for proper behavior

Have an opportunity to practice behavior on the job if feasible (transfer of training)

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