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Retail & Consumer Industry - page 21 / 88





21 / 88

Key challenges in India’s retail sector include -

  • Absence of infrastructure and good retail space - Interviews with retailers suggest that the main challenge in expanding outlets has been the absence of good retail space at the right price that opens at the right time (since openings can be delayed, etc.). The pace of expansion is a challenge since it is difficult to find developers who maintain a long-term view of partnership. The major infrastructure required for moving goods in an efficient manner involves roads, the freight industry, railways, ports and shipping and pipelines, all of which are either managed or regulated by the government. Connectivity, quality of and costs incurred in developing infrastructure need to be improved. Streamlining and improving logistic services will improve productivity and reduce costs, thereby benefiting Indian consumers.

  • Workforce management - Since retail is relatively new in India, there is an absence of well-qualified retail front-line staff. Retail companies need to better train and develop their staff regarding the improvment of product information, customer service, managing customers, etc.

  • Value-conscious consumers - Indian consumers can be challenging to serve since they are discerning, demanding and value-conscious. In this capacity, private label products successfully straddle value and quality parameters.

  • Supply chain - The absence of robust supply chain and cold chain systems make it challenging to move goods, reduce costs and capture efficiencies. Improving supply chain and logistics enables retailers to significantly enhance overall competitiveness and successfully deploy expansion plans.

Supply chain—key aspects

  • Finance

  • Merchandising

  • Transportation

  • Planning

  • Real Estate

  • Cold Chain

  • Warehousing

  • Stores

  • Internet

  • HR

  • Call Centers

  • IT Systems

  • Shrinkage

  • POS



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