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Preface

We are pleased to present the PricewaterhouseCoopers-Retailers Association of India joint thought leadership study, Strategic Issues for Retail CEOs* for release at the RAI Retail Conference 2010. The Indian retail sector is perhaps one of the most challenging, dynamic and exciting markets to operate in currently. To obtain an in-depth understanding of the issues faced by the participants in India’s retail sector, we utilised primary, secondary and internal insights to write this thought leadership study.

In this context, we are grateful to the following participants in India’s retail sector who generously provided us with their time, thoughts and expertise -

  • Thomas Verghese, Chief Executive Officer, Aditya Birla Retail Ltd

  • Asif Merchant, Managing Director, Catwalk Worldwide

  • Ayesha Katrak, Managing Director, Colour Lines (Dolphin Kids Wear)

  • Swarup Chandrashekar, Chief Operating Officer, Deepam Silk Retail Pvt. Ltd

  • Ashutosh Garg, Chairman and Managing Director, Guardian Lifecare Pvt. Ltd

  • Amit Jatia, Managing Director, Hard Castle Restaurants Pvt. Ltd (McDonald’s India)

  • Kishore Bhatija, Chief Executive Officer, Inorbit Malls (India) Pvt. Ltd, K. Raheja Corp.

  • Sanjay Sahni, Managing Director, JDS Apparels Pvt. Ltd (Ritu Wears)

  • Shumone Jaya Chatterjee, Managing Director, Levi Strauss (India) Pvt. Ltd and Pankaj Kapoor, SC Social & Environment Sustainability Manager, South Asia, Levi Strauss Pvt. Ltd

  • Kabir Lumba, Managing Director, Lifestyle International Pvt. Ltd

  • K. Venkataraman, Managing Director, Mahindra Retail Pvt. Ltd

  • Mark Ashman, Chief Executive Officer, Marks & Spencer Reliance India Pvt. Ltd and Shalini Naagar, Head-Human Resources, Marks & Spencer Reliance India Pvt. Ltd

  • Viney Singh, Managing Director, Max Hypermarket India Pvt. Ltd

  • Raghu Pillai, President and Chief Executive, Reliance Retail Ltd

  • Salil Nair, Chief Operating Officer, Shoppers Stop

  • Sukanya Duttaroy, Country Manager (Consumer Goods Business), Swarovski India Pvt. Ltd

  • Rishi Goyal, Chairman’s Secretariat, Essar Telecom Retail Ltd (The Mobile Store)

  • Amar Agrawal, Managing Director, The Spa Group

  • Shailesh Chaturvedi, Chief Executive Officer, Tommy Hilfiger India

  • Toby Alapatt, Managing Director, Varkeys Retail Ventures Pvt. Ltd

The study covers the salient issues faced by CEOs at India’s retail organisations. The topics covered include—

  • Supply Chain and Operations

  • Strategy and Innovation

  • Private Label Offerings

  • Tax Issues

  • Workforce Management

  • Sustainability and Green Marketing

It would be our pleasure to guide you through our findings, or answer any questions that you may have related to this study, or other retail-related issues.

Jairaj Purandare

NV Sivakumar

Leader, Markets & Industries PricewaterhouseCoopers

Leader, Consumer & Industrial Products, PricewaterhouseCoopers

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