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FOR:

SM

WHITE PAPER — OPTIMIZING YOUR LEADERSHIP PIPELINE INDIVIDUAL CONTRIBUTORS

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To realize the best performance from indi- vidual contributors, organizations need to ensure these valuable associates successfully navigate beyond the following challenges.

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    Ineffective communication, in one-to-one, or group situations.

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      Offering poor feedback or no feedback to others, or failing to act on feedback received from others.

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      Inability or poor ability to navigate beyond conflict.

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      Aversion to change.

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      Working in isolation, without a network of colleagues who can positively contribute to individual goals.

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      Struggling to exceed customer expecta- tions to increase their loyalty (with internal or external clientele).

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      Skepticism to ideas, approaches, or opin- ions that are different from one’s own.

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      Insufficient teamwork skills.

THE INDIVIDUAL CONTRIBUTOR SUCCESS PROFILESM

A successful individual contributor will have a unique combination of skills, knowledge, experience, and personality attributes (See Figure 1). Together these are the components of a Success ProfileSM.

FIGURE 1: COMPONENTS OF A SUCCESS PROFILE

Competencies

For individual contributors, important competencies or skills include:

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    Maintaining effectiveness when experienc- ing major changes in work responsibilities or environment and adjusting effectively to work within new work structures, processes, requirements, or cultures.

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      Effectively meeting customer needs by building productive customer relationships and taking responsibility for customer satisfaction and loyalty.

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      Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

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      Actively participating as a member of a team to move the team toward the completion of goals.

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      Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw con- clusions; using effective approaches for choosing a course of action or developing appropriate solutions and taking action that is consistent with available facts, constraints, and probable consequences.

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      Being proactive and taking prompt action to accomplish objectives and achieve goals beyond what is required.

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      Accomplishing tasks by considering all areas involved (no matter how small); accurately checking processes and tasks and being watchful over a period of time.

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      Establishing courses of action for self and others to ensure that work is completed efficiently.

© Development Dimensions International, Inc., MMIX-MMX. All rights reserved.

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