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WHITE PAPER — OPTIMIZING YOUR LEADERSHIP PIPELINE FOR: INDIVIDUAL CONTRIBUTORS

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success, managing conflict, networking, leveraging diversity, adaptability, and building customer loyalty.

Some courses from our development series for leaders (Interaction Management®: Exceptional Leaders) address additional skills and can be successfully leveraged for individual contributors.

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    Online Performance Support. Outside of training, leaders often need help to tackle a specific challenge, or to revisit and refresh the skills they already learned in training. Many organizations offer an online library of performance support, such as DDI’s OPAL®, so individuals have 24/7 access to just-in-time support. OPAL includes information, action planners, assessments, worksheets, performance tools, and videos that enable individuals to take charge of their own development or address problems that arise on the job.

On-the-job Learning Experiences.

Blended training programs offer the optimal mix of classroom and web-based training, online performance support, and on-the-job learning experiences to reduce overall cost and reach broader populations.

COMMON CLIENT SCENARIOS

While every client and every client request is unique, the following categories represent typical challenges that clients look to DDI to address for individual contributors.

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    Building Advanced Interpersonal Skills Interpersonal skills are critical founda- tional skills for all individuals in the organization. Effective interpersonal skills enable exceptional performers to work within and across teams, and to interact effectively with vendors and customers. Embracing change, navigat- ing beyond conflict, listening, giving and receiving feedback, and networking are some of the key skills required for individuals to increase their perform- ance and contribute to the success of the organization.

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      Optimizing Team Success The majority of individual contributors self-describe their role as being a ‘team member.’ This is due to how work is organized in many companies today. Individual contributors function as members of both intact work groups and cross-functional teams. The ability of these individuals to understand and be effective in the team is critical to their success in their current roles and to their ability to advance within the organization.

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      Building Business Networks Networking is more important now than ever before. Today’s jobs are more com- plex and demanding, increasing the need for information and expertise from diverse contacts across, and outside the organization. Effective networking skills

© Development Dimensions International, Inc., MMIX-MMX. All rights reserved.

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