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WHITE PAPER — OPTIMIZING YOUR LEADERSHIP PIPELINE FOR: INDIVIDUAL CONTRIBUTORS
allow exceptional performers to build strong business networks that contribute to individual success and enhance collab- oration across the organization.
Creating Customer Loyalty Loyal customers who exhibit the three R’s of customer loyalty—they return, they refer, and they relate—are the key to success for every organization. Individuals at this level of the Leadership Pipeline are the most likely to be the ones who are managing these important points of contact for the organization, and their ability to build and sustain customer loyalty creates a sustainable competitive advantage for the organization.
The Leadership Pipeline doesn’t start flowing until assessment and development are connected. Whether an organization is developing mastery in individual contrib- utors for excellence in their current role, or accelerating their development into leadership roles or higher-level individual contributor roles, assessment combined with comprehensive development plan- ning and execution results in individual and organizational performance above expectations.
For additional thought leadership and other white papers in the “Optimizing Your Leadership Pipeline” series, go to www.ddiworld.com/leadershippipeline.
ABOUT THE AUTHOR
Jim Davis is a recognized expert in combining selection, development, and senior management support to create high performing organizations. Jim has helped many organizations succeed in today’s competitive global business environment. He consults with numerous organizations throughout the world and is sought after as a consultant and speaker.
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