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BTTI Computer Repair Shop Lead - Continued

Page 2

DEMONSTRATED KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF: Microsoft Windows and Macintosh operating systems. Diagnostic techniques and procedures used in electronics repair. Basic record-keeping techniques. Interpersonal skills using tact, patience and courtesy. Proper methods of storing equipment, materials and supplies. Proper lifting techniques.

ABILITY TO: Diagnose both software and hardware problems with Intel based computers and Apple manufactured computers. Deal with public and customers that are extremely upset. Operate, service and make minor repairs on equipment. Make routine equipment adjustments and perform routine maintenance. Provide technical assistance to computer systems users. Establish and maintain cooperative and effective working relationships with others. Maintain routine records. Prioritize and schedule work. Train and provide work direction to others. Maintain consistent, punctual and regular attendance. Use proper lifting methods. Move hands and fingers to operate a computer keyboard. Sit or stand for extended periods of time. Hear and speak to exchange information.

EDUCATION AND EXPERIENCE REQUIRED:

Any combination equivalent to: graduation from high school supplemented by college-level course work in computer repair training, electronics or closely related field and two years experience diagnosing and repairing PC and Microsoft-based computers, including multimedia devices such as CD-Roms, speakers and microphones.

LICENSES AND OTHER REQUIREMENTS:

Driving a vehicle to conduct work. Arm-lift 40 pounds.

WORKING CONDITIONS:

ENVIRONMENT: Shop conditions. Driving a vehicle to conduct work.

October, 2001

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