RETAIL HEARTBEAT KEY BENEFITS
Automated detection and alerts support quick response to Ready-for-Purchase issues.
Improved store level service and item availability for shoppers.
Fewer substitutions or disappointments at the shelf mean you close more sales and build store loyalty.
Higher Ready-for-Purchase rates support more reliable demand data.
Better data means pricing, space and promotion plans are better crafted.
ABOUT KSS RETAIL KSS Retail, a dunnhumby company, is a leading provider of price optimization and customer insight solutions for the grocery, convenience, chain drug, general and on-line retail industries. Retailers use KSS Retail software and solutions to better understand their customer’s needs to improve store selling conditions and to deliver more effective pricing, promotions and merchandising decisions. KSS Retail clients consistently achieve improved market share, sales and profit growth, and enhanced competitive positioning. Current customers include Kroger, 7-Eleven, O’Reilly Auto Parts, Fred’s, Brookshire Brothers, McKesson, Sonae, Raley’s, United Supermarkets, Continente, dabs.com, ABC Fine Wine and Spirits, and many others. For more information, visit www.KSSRetail.com or email info@KSSRetail.com.
identified, it delivers automated electronic alerts to the store or department manager, via a hand-held device. Constant, automatic vigilance enables rapid detection and remediation of most item availability issues, ensuring products are Ready-for-Purchase.
The immediate result is improved store-level service and Ready-for-Purchase item availability for shoppers, resulting in fewer item substitutions at the shelf, and fewer lost sales. Shoppers enjoy a better, more successful experience, fill larger baskets, and return more regularly.
Maintaining a higher Ready-for-Purchase rate also means your pricing, space and promotion planning activities play off of a more reliable demand signal—one that is not corrupted by bad data due to poor shelf compliance.
How It Works—Retail Heartbeat Solution Summary
Applies advanced statistical models, coupled with real time feeds of store level transaction data (“trickle” feed capture from POS every 15 minutes).
Leverages extremely sophisticated mathematical algorithms.
Generates an expected sales-rate forecast based on store/item-specific information, including current store traffic, price, ad, competing item price, time of day, day of week, season and more.
Statistically significant anomalies are detected and sent to in store hand held devices (iPod Touch, iPhone, Motorola/Symbol, etc) within minutes.
Low entry cost hurdle with rapid implementation.
Onsite training at participating stores.
Tech Specs: The Retail Heartbeat Technology Platform
Powered by SXDB high-speed POS data access system.
Real-time price lookup (direct access to controllers or intraday price table availability).
Implementation timeframe 2-3 weeks after receiving required historical data. Onsite auditing and testing over an additional two weeks. Store-specific tuning occurs during the initial rollout stage.
Hosted (SaaS) solution at a highly secure colocation data center (SAS70 Type II Compliant).
USA | CANADA | LATIN AMERICA 444 West 3rd Street | Cincinnati | Ohio 45202 | USA PHONE 866.746.7180 | CUSTOMER SUPPORT 866.746.7190 | FAX 951.479.1263
UK/EUROPE | ASIA-PACIFIC City Tower | Piccadilly Plaza 19th Floor | Manchester M1 4BT | UK PNONE +44 (0)161 242 1500 | FAX +44 (0)161 242 2501