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Needs of the Consumer

Needs of the Service

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Around the world deregulation of the telecommunications industry is resulting in competition among telephone carriers, cable TV services, utilities and other newcomers. One effect of this competition is the sudden emergence of not one but several broadband digital communications services into homes and small businesses. Another effect will be the emergence of new consumer digital devices such as set-top boxes and telephone base stations. The initial catalyst for these consumer choices was the promise of interactive video services. In the last year, however, consumers have shown additional interests:

  • Consumers need the ability to access multiple competing networks.

  • Consumers need for these networks to be accessible transparently and seamlessly.

  • Consumers need to more fully utilize the existing networks and appliances in the home.

  • Consumers want the ability to choose more services, conveniently and cost effectively.

Cable providers offer high bandwidth "to-the-home" networks, while the telephone companies are building their own high bandwidth networks, utility companies are building fiber optic

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