Being from the office that pioneered instant messaging within the NWS, I have had plenty of time to contemplate what I would want in a "dream" chat client. The new IEM Chat is my dream come true. Since we've made the switch, it's been nothing but positive feedback all the way around. Our media partners love the fact that the chat is always there. Our forecast staff love the fact of how much time is being saved by the ‘bot’…. All we do now is talk about the storm trends. There is no more fumbling to make sure everyone is invited and re-invited. No more having to repeat yourself. No more struggling to type in every warning or storm report. The ‘bot’ does it all.