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MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

LOCAL OFFICE

VII. CLAIMS

The Agency processes approximately 3,000 monetary claim requests per year including:

  • Death Claims

  • Cash Surrenders

  • Loans

  • Dividend Request

Claim files are kept in the Agency for two years and then sent to storage. All claims are sent to the Company for processing. The examiners reviewed 31 of 107 settled claim files for the first nine months of the year

2000.

Death Claims There were 21 death claims reviewed. The examiners verified that dividend additions, terminal dividends, and dividend accumulations were paid in addition to the death benefit.

Cash Surrenders

There were 20 cash surrenders reviewed, to determine the correctness of cash values paid, dividends paid, and the cash values of additional insurance. There were no discrepancies noted in these calculations.

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 12

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