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MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

The Replacement Tutorial includes both MetLife and state-specific definitions of replacement, as well as exemptions. Prior to taking the on-line tutorial and test, which is given on the MetLife Intranet (where names and scores are captured), the taker must select the state and “print a and have available the State Replacement Grid” for the state in which s/he primarily conduct[s]…financial services business,” In addition, a Statement of understanding appears at the end of the Replacement Tutorial, and the tutorial cannot be submitted for grading without the selection of “I understand MetLife’s policy regarding internal and external replacements.

The Replacement Tutorial is required of all newly hired MetLife Financial Services’

associates. This appointment/hire.

tutorial must be completed (and passed) within the first eight weeks of The schedule for continuing training on Replacement is to be updated

requiring that all MLFS no less frequently that

associates attend a documented training seminar on a once every three years. Prior to September 2000,

periodic schedule the Replacement

Training

was

conducted

as

a

seminar.

Since

the

introduction

of

the

MetLife

intranet

version

of

the Replacement Tutorial all existing MetLife Financial Services associates as hired MetLife Financial Services associates, as defined in Item 5 above, have

well as newly completed the

training. MetLife will begin its three-year cycle testing in the fall of 2003 and every thereafter (2006,2009,etc.). This will also provide an opportunity to ensure that all updated to comply with Maryland Law.

three years material is

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 17

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