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Agent

District No.

Policy Replacements

826-2

L56

29

121-2

B06

16

MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

District Office

Ag

ents

Total Applications

L56

8

133

B06

6

111

A66

4

72

B16

4

68

K66

4

60

The Company did not provide to the examiners documentation that the agents with the larger number of replacement were given remedial training.

The examiners identified the District Offices where agents replaced more than 50 insurance policies. They are as follows:

The Company did not provide documentation that the above district offices had been monitored and an action plan implemented, or the remedial training given agents to reduce the number of replacements had been inserted in agent files. The Company response to the Replacement Registry was reviewed, along with the analysis

provided of the replacement register summary. summary, and applied the percentage data to specific demonstrated:

The administration reviewed Districts. The following results

the are

District 66

3 Agents 1463 Applications Written Average 487 applications each Total Replacements 46 Average 15 replacements each

District B06

4 Agents 974 Applications Written Average 243 applications each Total Replacements 94 Average 24 replacements each

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 24

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