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MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

TABLE OF CONTENTS

I.

SCOPE OF EXAMINATION Purpose Methodology

4 4 5

  • II.

    REVIEW OF AGENCY OPERATIONS

  • III.

    LICENSING OF AGENTS AND AGENT FILES

Licensing Agent Files

6 7

7 7

IV.

NEW ISSUE New Issue Refunds

9 9

CLAIMS

12

Death Claims

12

Cash Surrenders

12

  • V.

    REPLACEMENT FILES

  • VI.

    POLICYHOLDER COMPLAINTS

VII.

10 11

VIII. IX. X. XI.

FORMS REVIEW ADVERTISING REVIEW AGENCY AUDITS

DESK AUDIT District A66 American, MD

XII.

NEW ISSUE Replacements

XIII.

POLICY HISTORY

XIV. XV.

COMPANY REPLACEMENT REGISTER SUMMARY COMPANY COMPREHENSIVE ON LINE MANAGEMENT

XVI. XVII. XVIII.

FRAUD NON-VOLUNTARY TERMINATIONS COMPLAINT FILES

13 14 15

18 18

19 21

22

23 26

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 3

28 29 30 33 34 35 37

39

ACKNOWLEDGEMENT

XIX. XX. XXI. XXII

LEAP PROGRAM AGENT ENFORCEMENT AGENCY L56 GATEWAY CAPITOL FINANCIAL . SUMMARY OF VIOLATIONS

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