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MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

HOME OFFICE

XVIII. COMPLAINT FILES

The Company provided the examiners with a register of complaints submitted to the Home Office, for the years 1998 through 2000. The register was divided as follows: (1) Case Number, (2) Policyholder Name, (3) Policy Number, (4) Line of Business, (5) Method of Payment, (6) Regional Location, (7) Representative Line, (8) District Office, (9) Agent No., (10) Agent Index No., (11) Transaction, (12) Sub- transaction, (13) Validity Indicator, (14) Open Date, (15) Close Date, and (16) State.

The register compiled complaint data in two categories of product offerings that were Annuities and Individual Life Insurance.

The nature of the complaints ranged from delays in rendering service, to policy terms, the examiners focused the review of complaints on those considered more serious. These were narrowed to include Misrepresentation, Replacement, and Forgery.

The examiners made a selection of 40 complaints from the register, asking the Company to provide all records on the selected policies. The following files were reviewed to ascertain the validity of the complaint by file review, and making contact with the complainant to verify written complaints and those telephoned into the Company were recorded accurately.

Policy No.

District

916813371A B26

884831082A B16

904943507PR B16

904739643A J86

9052453235M1J86

913007407M1

J86

884949124UL

J86

932610490PR

B16

726329182A

L56

894742278UL

B16

905147247A

J86

9255083p5M

J96

Agent

Transaction Valid

855-1

Misrepresentation Yes

500-1

Misrepresentation Yes

500-1

Replacement

Yes

860-4

Replacement

Yes

860-1

Replacement

Yes

636-1

Replacement

Yes

861-3

Misrepresentation Yes

808-1

Misrepresentation Yes

879-1

Forgery

Yes

025-2

Forgery

Yes

636-1

Misrepresentation Yes

866-7

Replacement

Yes

Case No. 98205047772 98216057233 00244040028 00269048288 00082033122 00172034190 99025037660 99356041113 99147033929 00224038350 00000000000 00168035122

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 30

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