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MARYLAND INSURANCE ADMINISTRATION

JUNE 24, 2004

LOCAL OFFICE

II. REVIEW OF AGENCY OPERATIONS

The examiners reviewed specific aspects of the Agency’s operations in Maryland, including sales, dissemination of sales materials, complaints handling, replacement procedures, use of illustrations, procedures for returning premiums for declined applications, agent licensing and training, agent disciplinary procedures, request for cash surrender of a policy loan request, dividend information, and death claims.

The examiners verified that only approved forms were being used. Verification was obtained when a policy was delivered, a delivery receipt was obtained, and that the policyholder received a buyers guide.

The personnel responsible for a district office consist of:

  • Regional Manager

  • District Manager

  • Sales Manager

  • Office Manager

  • Sales Representatives (agents)

_____________________________________________________________________________________________

MET LIFE REPORT NO. 786-01

PAGE 6

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