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Careers w / Franchise Tax Board - page 10 / 24

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/ Collections:

Do you enjoy helping people? Do you have strong communication skills, the ability to learn quickly, and a proven track record of success? If you can answer yes to the above questions, we may have the job for you!

As a Tax Technician or Compliance Representative, you’ll help people resolve delinquent debt issues by providing them with information and offering solutions. In addition to working with tax issues, you may have the opportunity to work on projects involving vehicle registration fees, court-ordered debts, Industrial Health & Safety debts, varied systems, and administrative functions.

Most of our Tax Technicians and Compliance Representatives work directly with taxpayers, either on the phone or in person. The majority of our employees are located at our main office in Sacramento, California, but we also offer assignments at field offices located throughout the state.

Collections Training New collectors receive up to eight weeks of formal classroom training and up to a year of on- the-job training in basic collection techniques. Training continues beyond the first year as well.

Career Opportunities We’ll give you the training and tools you need to succeed, and we’ll help you launch a career at the Franchise Tax Board that offers tremendous future opportunities in a wide variety of technical and management fields. Your career in Collections provides you with the opportunity to learn many valuable skills that you can use in positions throughout our organization.

As your career advances and your level of expertise increases, you could have the opportunity to rotate to other workloads that include:

• Budget monitoring. • Revenue analysis. • Training. • Recruiting. • Special projects.

In Collections, we offer many exciting and varied workloads in the following areas:

Based on your individual talents and motivation, your career opportunities are truly endless!

  • Personal income tax.

  • Corporations.

  • Court-ordered debt.

  • Delinquent motor

vehicle registrations.

  • Bankruptcy.

FTB encourages me to showcase my individuality while helping taxpayers come into complete compliance. I am able to utilize innovative solutions, along with strong communication skills to resolve my accounts.

Robert S. Mayorga, ax echnician

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