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Careers w / Franchise Tax Board - page 14 / 24





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/ Contact Center:

Are you looking for a career that is challenging and interesting, full of opportunities for career and personal growth, and affords you the balance between home and work life? If so, consider becoming a Tax Technician in our Contact Center! We seek enthusiastic and qualified individuals to fill these positions. You can make a difference by assisting California’s taxpayers.

Tax Technician As a Tax Technician, you become knowledgeable in the operation of the Franchise Tax Board, making you a desirable candidate for advancement throughout the department. Our Tax Technicians serve a diverse public, from homemakers to corporate executives. We explain income tax laws, help people understand and comply with the process of filing and paying state income taxes, assist with general tax questions and delinquent account calls, and even help with homeowner

and renter assistance. We care about what the public thinks and make every effort to maintain and expand our service reputation for professionalism and integrity. We strive to exceed our customers’ expectations by resolving taxpayer issues at the first point of contact: A motto we call, “One & Done.”

What can you look forward to when becoming a member of our Contact Center? Many things! As a Tax Technician we provide you with extensive classroom and on-the-job training to ensure you have the best tools to do your job. Our support system of excellent trainers, leads, supervisors, and managers want to ensure your success. We encourage upward mobility and provide the necessary tools to achieve your personal goals.

We offer a professional work environment where you are respected and recognized for your

contributions. We provide you with a diverse, family-friendly environment and alternative work schedules.

Join our Contact Center If you enjoy helping people and want the opportunities available in one of the largest and most respected tax agencies in the nation, the Franchise Tax Board is the place for you. Join our Contact Center and begin your path to success!

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