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OAG XRM Phased Approach

Phase 1

Phase 2

Phase 3

Mail Log Aggressive Citizens Legislative Contacts Do Not Call Integration

Development Platform

New Applications Re-Writes Integration w/LOB Apps

311 Expansion to Field Offices Additional Touch Points

Telephone Web-Forms

Special Features: Auto Letter Generation Mail Merge

Special Features: Advanced Workflow Enhanced Reporting Geospatial Integration Citizen Self-Service

Special Features:

Use of Dynamics Accelerators

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