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aquila Press Release


Hewitt opts for aquila's administrator software for pensions administration services

London – 15th February 2010

LONDON, UK – Hewitt Associates, a global human resources consulting and outsourcing company and aquila, a leading European pensions administration software provider, have announced a strategic partnership across Europe to implement the award winning administrator solution. Hewitt will work with aquila to migrate the first UK clients onto the new system by the end of 2010 in parallel with wider European projects.

Derek Morgan, European Benefits Outsourcing Lead at Hewitt Associates, said:

"Our clients will now benefit from the combination of Hewitt's unique Tiered Service Delivery model and aquila's administrator, widely regarded as the market leading solution. This means we can offer an even higher quality service experience for pension scheme members and we will have much more capacity to cope with peaks in work."

"We have been actively seeking ways to take our administration service to the next level. This development allows us to move our strategy on and to drive forward our administration services based on the latest thinking in service delivery and aquila’s innovative and leading edge technology."

David Ackroyd, Chief Executive of aquila, said:

"We are delighted to have been selected by Hewitt to partner with them and are very excited about the use of our market leading product as part of their administration services. This further cements our position as the platform of choice for Third Party Administrators and will provide Hewitt with a significant competitive advantage as they leverage administrator’s advanced productivity and efficiency capabilities. The quality of our software allied with the quality of Hewitt’s service delivery will see a step change in administration services across Europe.”

Hewitt's pension administration services are based on providing scheme members with high quality customer service, 24/7 access to information, and separating routine from complex tasks to ensure the right work gets done by the right people. The service enables members to interact through the web or direct with customer service focused staff.

Routine administration work is undertaken by Hewitt's processing centre which operates highly documented processes developed with a continuous improvement philosophy which uses Six Sigma disciplines to drive quality. By adopting this approach, Hewitt focuses skilled pension resources on more complex tasks without the distraction of having to deal with more straightforward work.

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