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Contents                                                                                                   Page

Introduction3

Customer Care3

Help and Advice4

Payment Methods4

Offers of Payments from Advice Agencies5

Bills6

Recovery7

Council Tax Recovery Procedure7

Payment Arrangements for Council Tax Debts8

Bailiffs9

Bailiff Code of Practice10

Rent Recovery15

Overpaid Housing Benefit Recovery16

National Non-Domestic Rates Recovery Procedures18

Sundry Debt Recovery Procedures18

Debtco18

Monitoring20

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