requirement with regard to this process is that the Council Solicitor and Secretary must give a statement of truth as to the debt and the Council’s entitlement to payment and that statement of truth cannot be given unless the information is both true and accurate.
The Code of Practice and its effectiveness will be monitored. The Customer Care Leaflet is widely available in Council Offices. This encourages people to make constructive comments and suggestions about the way that services can be improved.
The Code of Practice should be reviewed annually. This will enable it to be updated where necessary and to take into account changes in legislation. New approaches and ways of working will inevitably be introduced and the Code of Practice will need to be adapted to take these into account.
Approved and Adopted by the Council's Executive 31st January 2005