X hits on this document

PDF document

“Soothing or warming, we offer ….” - page 2 / 3





2 / 3

3. How it is prepared for cooking – For instance, before many meat or seafood dishes are cooked, they are dusted with fresh herbs or rubbed with olive oil to add flavor and texture.

4. How cooked – Is the item grilled, baked, sautéed, poached or seared? Is it cooked with butter or olive oil? Guests like to know this for quality reasons, flavor or health.

  • 5.

    How sauced – For example, “It’s served with a white wine shallot-butter sauce”.

  • 6.

    The accompaniment – What accompanies a dish will often help sell it. Does it

come with house-cut sweet potato fries or homemade pallenta or fresh spinach?

The Sinker – This is the closing line that seals the deal. It’s the punch line that makes the guest buy. Sinker lines are:

 It’s fabulous.  It’s delicious.  It’s one of the best things in the house.  It’s my favorite.

Great sales people have powerful positive opinions. The sinker is where you express your enthusiasm for the dish. And a sale is a transfer of enthusiasm from you to the mind and heart of your guest.

So there you have it – a tool used by Blue Chip companies around the world to create product knowledge and a sales tool all in one.

Short & Sweet -- You can use what I call the “short & sweet” or the “razzle-dazzle”. In the “short & sweet” you mention the item and how it’s cooked and a punch line. For example: “If you want to treat yourself, try our grouper scampi-style. It’s a fresh fillet of grilled Florida black grouper . It’s fabulous!” If guests have a short attention span or are in a hurry, this is the perfect way to go.

Razzle-Dazzle – If you already have good presentation skills, try the Razzle Dazzle. Here you throw in the whole nine yards, using all the Hook, Line & Sinker categories. Here you want to sound sincere, enthusiastic and on the money.

Personalize – Make your Hook, Line & Sinker sound like it’s your own. Use your voice, your body language and your position at the table all to add dramatic effect and make you come off authentic.

Practice -- You can practice at home, or you can tape record yourself, but practice is the key. You can't be hesitant and unsure with your delivery. Immediately, any guest would brand you unworthy of rendering a reliable recommendation. Breaking down each dish into the Hook, Line & Sinker categories makes food descriptions easy. Give it a try. You'll start making more money right away.

www.bobbrownss.com | 703.726.9020 | 21544 Inman Park Place | Ashburn, VA 20147

Document info
Document views11
Page views11
Page last viewedSat Jan 21 04:59:47 UTC 2017