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team, HP helps you develop an architecture that matches your IT environment to your business requirements and then creates a detailed migration plan that provides specific recommendations based upon your IT needs.

  • Porting and migration: HP offers flexible porting and migration services that help you retain or enhance your application functionality, minimize disruptions during migration, and take full advantage of the distinctive capabilities of the Intel Itanium architecture. HP will work with you to determine your porting and migration needs, devise a strategy for moving applications to Itanium- based platforms, and create a detailed migration plan. And if you choose, HP can manage all the details, including porting and migrating your applications, migrating your data, integrating your applications with existing ones, and performing application tuning.

  • IT consolidation: HP offers IT consolidation solutions that help you optimize the use of your IT resources, achieve new performance and productivity levels, and evolve your IT environment to meet changes in demand. HP Services personnel help you identify your company’s business and IT objectives; create an investment justification and architectural blueprint; develop a detailed design plan that incorporates specifics on the configuration and technologies of your company’s solution; and deliver a complete, tested infrastructure implementation.

  • Deployment: HP Services personnel have the experience and expertise to deliver services that can help reduce the risks, time, and costs associated with deploying new technology. Acting as your single point of contact, HP develops and implements a deployment plan—including configuration, testing, and installation of all equipment—that helps provide the seamless deployment of Itanium- based solutions into full production.

  • Ongoing support: HP offers a variety of support levels that cover your entire IT infrastructure and meet your specific needs. Companies can count on HP Services to help them acquire the assistance they need to maintain control of and deliver business value through their IT investments. You benefit from proactive onsite services, defined escalation processes, and rapid fixes. Corresponding HP services for your storage and network systems provide an integrated support solution for your environment.

    • Hardware and software support: HP has a full spectrum of proven preventive, diagnostic, remedial, and repair services that include high-quality remote and onsite support, upgraded hardware service response times and coverage periods, fast and reliable access to HP Response Centers for software phone-in assistance, and software updates for selected HP and third-party products.

    • Integrated support: Support Plus and Support Plus 24 are integrated hardware and software services that are available to customers who require assistance that complements their internal IT resources. HP Proactive 24 Service includes proactive advice and assistance that helps you improve the effectiveness of your IT environment.

    • Mission-critical support: In order to reduce downtime exposure, HP can deliver optimum support for businesses running critical applications. HP uses proven processes, best practices, and leading remote support technologies to help provide maximum IT availability and performance. The Critical Service offering combines proactive and reactive services, including availability assessments and modeling, benchmarking, performance optimization, remote monitoring, security, capacity planning, configuration, availability, and performance management services. No other vendor matches our worldwide standard 6-hour call-to-repair commitment (subject to specific terms and conditions). In addition, through the HP Mission Critical Partnership, you have the opportunity to create a custom agreement with HP to achieve your business objectives through customized business-level commitments that eliminate exposure to abrupt negative acts.

  • Education: HP offers a full curriculum of education courses that can help improve the productivity and performance of your workforce. Through these courses, programmers and IT administrators can quickly become in-house experts on the Intel Itanium architecture and the operation of Itanium-based solutions for HP-UX, Linux, and Windows. Courses are delivered using a variety of methods—from


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