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Thin Web Server

Troubleshooting

2. Thin Web Server keeps rebooting.

Corrupted usercfg.bin

– Interrupted configuration upload. – TSSP and TWS versions mismatch.

NOTE: You should hear a series of beep sounds to indicate the TWS is scanning. When it completes the process you will hear a ring sound similar to a cell phone ring.

3. Corrupted 72E IP address list after downloading 72E list at TSSP.

Corrupted _72Ebin file.

Interrupted configuration upload.

4. No response from TWS after power is applied. Normally you should hear a beep sound to indicate that the system is scanning for ASCO device.

TWS is not rebooting..

– Hard disk damaged in TWS from mishandling. – Disk file corruption from incomplete file transfer / upward.

Symptom

1. Thin Web server (TWS) does not turn ON.

Action

  • Check if you have the correct power supply.

  • Make sure the plug is connected properly to the supply outlet.

    • a.

      Connect a PS2 keyboard to the TWS.

    • b.

      At the next reboot, press the u key intermittently.

    • c.

      When you hear a ring sound, this will indicate that the usercfg.bin file of the TWS has been erased.

    • d.

      You should then reset the TWS mnually from here.

    • e.

      Once it reboots, rerun your TSSP, check all your settings and download again.

    • f.

      Reset the TWS after download.

    • g.

      Repeat steps b – f if necessary until symptom is resolved.

NOTE: If sympton persists after repeating this procedure several times, the TWS may be damaged. Contact ASI for service.

  • a.

    Connect a PS2 keyboard to the TWS.

  • b.

    At the next reboot, press the e key intermittently.

  • c.

    When you hear a ring sound, this will indicate that the _72Ebin. file of the TWS has been erased.

  • d.

    You should then reset the TWS mnually from here.

  • e.

    Once it reboots, rerun your TSSP, check all _72E record settings and download again to the TWS.

  • f.

    Reset the TWS after download.

  • g.

    Repeat steps b – f if necessary until symptom is resolved.

NOTE: If sympton persists after repeating this procedure several times, the TWS may be damaged. Contact ASI for service.

  • Power fluctuation.

  • Incorrect supply applied to TWS.

.

Possible Problem

.

Possible Cause

Troubleshooting

Prevention

  • Make sure that the version of the TSSP and TWS firmware are the same.

  • Unload old version of the TSSP you’re your computer first, then install the new version before using it with the TWS.

  • Make sure to allow the system to complete the down-load process before doing any tasks.

Make sure to allow the system to complete the down-load process before doing any tasks.

Call ASI for assistance.

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