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 THE RIDE GUIDE

More Travel Options for RIDE Customers

As a registered user of THE RIDE you are also eligible to avail yourself of Paratransit services in and out of the State.  ADA regulations allow you to travel as a visitor in other areas for 21 days in a 12-month period. OTA can provide you proof of your MBTA ADA Paratransit Eligibility if requested. If you expect your travel to exceed 21 days to a particular area you may need to apply for certification through that agency. For services in other Regional Transit Authorities within Massachusetts please call 617-973-7000(V), 617-973-7306(TTY) or visit www.eot.state.ma.us navigate to Regional Transit links. Service availability, hours of service, fares and policies vary within each Regional Transit Authority (RTA). For information on possible transfer sites (MBTA - RTA) contact OTA.

Compliments/Complaints

The Administrative Office of the Office for Transportation Access expects to take your compliments and complaints and act upon them accordingly.  Customers rely on THE RIDE for critical transportation services and we want you to have a good experience.  By hearing from you, we can always improve.  We value your input.  All complaints will be investigated and responded to within 10 calendar days.  Complaint information is shared with AACT, unless otherwise requested at the time you file your complaint.

To file a compliment or complaint, use the form attached to the back of this Guide, or contact our office via the following:

MBTA-OTATHERIDE@MBTA.COM

THE RIDE800-533-6282(V) in-state toll-free

Ten Park Plaza – 5750617-222-5123(V)

Boston, MA 02116617-222-5415 (TTY)

Note: The MBTA will not tolerate any retaliation or intimidation to a customer for filing a complaint or concern.  If you feel you have been subjected to these actions, by anyone connected to THE RIDE, we urge you to contact the Administrative Office of the Office for Transportation Access (OTA) or the Access Advisory Committee to the MBTA (AACT) immediately.  

MBTA-OTAPage 10 of 1212/01/07 R1.7

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