THE RIDE GUIDE
The MBTA wishes to improve your travel experience on THE RIDE. You, our customers, have valued insight and we welcome your suggestions. Additionally, in these days of heightened security it is especially important for us to rely on our customers and drivers; so please remember,”If you see or sense something, say something”.
The following MBTA programs and contacts are available to make transportation easy and accessible for all travelers:
For our deaf and hard of hearing customers please utilize a “Relay Operator” when a TTY line is not available for your use.
“Rider Tools’ for all Transit Updates and Travel Information
MBTA Police Emergency: 617-222-1212(V), 617-222-1200(TTY)
MBTA Senior and Disability Pass Information
Office for Transportation Access
Reduced Fare passes (buses, subways and trains) for seniors and persons with disabilities are available at Back Bay Station on the Orange Line. For information, call 800-543-8287(V) toll-free-in-state, 617-222-5438(V), 617-222-5854(TTY).
Elevator / Escalator Update Line
800-392-6100, press 6 or ‘Rider Tools’
617-222-5854(TTY), Mon. - Fri., 8:30 a.m. - 5:00 p.m.
For all other accessibility related questions concerning MBTA buses, subway, trains or commuter boat call 800-543-8287(V) toll-free-in-state, 617-222-5976(V), 617-222-5854(TTY).
Travel Information 800-392-6100(V), 617-222-3200(V),
MBTA-OTAPage 11 of 1212/01/07 R1.7