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 THE RIDE GUIDE

COMPLAINT or COMPLIMENT for  CUSTOMER RIDE ID #

LAST NAME     FIRST NAME    MI

STREET ADDRESS             APT / UNIT#     ZIPCODE

CITY / TOWN      TELEPHONE #               Email Address

INCIDENT:  DATE (MM / DD /YY)  TIME (00:00 A.M. / P.M.)             VEHICLE #

RECEIVED in MBTA:  DATE (MM / DD /YY)BY: MBTA - OTA  STAFF NAME

COMPLAINT TYPE #   ___________Select one or more            

1)  DIFFICULTY IN GETTING A RIDE6)   DISPATCHER PROBLEM

2)  CONDITION OF VEHICLE7)   PROBLEM WITH RESERVATIONIST

3)  COMFORT OF RIDE8)   PROBLEM WITH TELEPHONE

4)  PROMPTNESS OF PICK-UP/DROP-OFF9)   PROBLEM WITH DRIVER

5)  SCHEDULING PROBLEM10) OTHER                                    

COMPLIMENT TYPE # ___________ Select one or more

1)

GENERAL   2) DRIVER   3) RESERVATION   4) DISPATCH

Comments:  

Attach additional information if necessary and send completed information to:

MBTA - OFFICE FOR TRANSPORTATION ACCESS

10 PARK PLAZA- 5750

BOSTON, MASSACHUSETTS 02116

617-222-6119(FAX) or Email to THERIDE@MBTA.COM

Or contact us at: 800-533-6282(V); 617-222-5123(V); 617-222-5415(TTY)

If you would NOT like a copy forwarded to AACT, please check here  

MBTA-OTAPage 12 of 1212/01/07 R1.7

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